Refund and Returns Policy

At SB Fashion, we take pride in the quality of our products. Please read this policy carefully before placing an order, as it forms part of the terms of every purchase made on our Site.

1. No Refunds

All sales are final. We do not offer monetary refunds under any circumstances, including but not limited to change of mind, incorrect size selection by the customer, delayed delivery, or personal preference. By completing a purchase, you agree to this condition in full.

2. Exchange Eligibility

We offer condition exchange only, and only where all of the following conditions are met:

The exchange request is raised within 3 days of the delivery date, by contacting us via WhatsApp with your order number and clear photos/video of the product and its packaging unboxing.
The item is unused, unworn, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.
The item shows no signs of damage, alteration, stains, odor, or wear that did not exist at the time of delivery.
The request relates to a genuine manufacturing defect, or an item that is materially different from what was ordered (e.g., wrong item, wrong size sent due to our error).

3. Inspection Process

All exchange requests are subject to a mandatory inspection by our team upon return of the item. Eligibility for exchange is determined solely at our discretion following this inspection. We reserve the right to reject any exchange request where:

The product does not meet the conditions listed in Section 2.
The claimed defect cannot be verified upon inspection.
There is evidence of use, washing, damage, or tampering.

Our decision following inspection is final.

4. Non-Exchangeable Items

The following are not eligible for exchange under any circumstances:

Items marked as final sale, clearance, or discounted beyond a specified threshold.
Innerwear, intimate apparel, or other items for hygiene reasons.
Items damaged due to customer mishandling after delivery.
Items where the request is raised after the 3-day window.

5. Exchange Process & Costs

Approved exchanges will be processed for the same item in a different size/color (subject to stock availability) or store credit, at our sole discretion. No cash or monetary refund will be issued at any stage of the exchange process.
Return shipping costs for exchange requests are the responsibility of the customer, unless the exchange is due to a confirmed error on our part.
If the originally ordered item/size/color is unavailable at the time of exchange, we reserve the right to offer store credit valid for future purchases, redeemable within 6 months.

6. Damaged or Incorrect Items on Arrival

If you receive a damaged or incorrect item, you must notify us within 24 hours of delivery via WhatsApp with unboxing photos/video as proof. Claims made after this window, or without adequate proof, will not be accepted.

7. Order Cancellations

Orders cannot be cancelled once they have been processed for shipping. Cancellation requests made before dispatch are handled at our sole discretion and may be subject to a processing fee.

8. Acceptance of Policy

By placing an order on SB Fashion, you confirm that you have read, understood, and agreed to this Refund & Exchange Policy in its entirety. This policy takes precedence over any verbal or written communication that conflicts with it, unless explicitly confirmed in writing by SB Fashion management.